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Frequently Asked Questions

Better Odds Academy Shield

Who is BOAEX: Jobseeker for?

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Any determined jobseeker in need of effective tools, guidance, and support to secure and thrive in a fulfilling job fast.

  • How do I know which private 1:1 session to book?
    Refer to the services page for a complete explanation of each service. If you are still unable to decide which best suites you, book a 15-minute consultation to meet your Career Coach and receive a cost-effective recommendation.
  • How many sessions do I need?
    Each private session is designed to make an immediate impact after just one session! ​ Once you meet with your Career Coach, the knowledge you absorb will follow you throughout the rest of your career and the rest of your life.
  • Which coaching styles do you offer?
    Whe booking a private session, you can choose from 5 coaching styles: 1. Direct - Corporate feel The session is conducted as if you are in a corporate training at work. 2. Motivational - Classroom feel The session is conducted as if you are in a classroom learning at your level. 3. Familiar - Casual feel The session is conducted as if you are learning from a mentor. 4. The Cafe - Super relaxed feel The session is conducted as if you are learning from a friend. 5. Add A Vibe to The Cafe session for a more fun and unfiltered experience. Must be 21+ to add. Durag & Bonnet friendly!
  • What if I have questions after my session is completed?
    You can always book a Q&A session if you need more time with your Career Coach. Focused and Complete Learning sessions come with credits toward booking follow-up Q&A sessions with your Career Coach and a digital guide for your reference. * Does not apply to Resume Recovery service * VIP clients receive special e-mail access to our Career Coach for 3-months following service.
  • Where will sessions take place?
    Virtually! All services are provided online. You will receive the link to your virtual private session in your booking confirmation.
  • What is the dress code for the virtual session?
    We highly recommend dressing according to the coaching style you chose for your booked session. However, your comfort is more important to us so you can focus on learning. Come as you are and we'll coach you on the rest. Durags and bonnets are only allowed in The Cafe.
  • What if I can't afford a private 1:1 session?
    Option 1: Download a Sponsorship Letter to ask someone you know to sponsor you. You or/and your sponsor can complete your booking or purchase online via our site. You will also receive a Thank You letter for your sponsor after your completed session(s) as proof of completion. ​ Option 2: You can purchase the Better Than Basic job guide to better your odds. Our step-by-step guide will help you through your journey from the job market to the workplace. Since we highly recommend utilizing a Career Coach for the best results and true confidence, the guide also includes $435 in complimentary credits to use toward our private services. Option 3: Follow us on Instagram, TikTok, Facebook, and LinkedIn at @betteroddsacademy and turn on your notifications - you might get lucky 😉!
  • What if I don't have access to a laptop/PC?
    We can accommodate FaceTime or WhatsApp video, if necessary. For special accommodations, please contact our staff before your scheduled session so we can adequately prepare.
  • Does my camera have to be on during our session?
    Yes! A major component of learning to market yourself is body language. We need to be able to see you to effectively coach you. If you are camera shy, let us know and we will help you face that fear 😃
  • What if I don't have a camera on my device?
    If you are unable to be on camera, we can still conduct your private session, but we highly encourage you to use a device with a camera to get the best experience and results from your session.
  • What if I am running late for a booked session?
    To ensure that we can provide you with the best possible service, we kindly ask that you are on time for your scheduled session. If you anticipate running late, contact us soon as possible. We understand life happens and we will be happy to wait for you! ​ However, please note, if you are running more than 5 minutes late for a 30-minute session, 10 minutes late for a 1-hour session, or 15 minutes late for a 2-hour session, we highly recommend rescheduling your appointment to ensure that we can give you the attention and experience you deserve. Once rescheduled, your new appointment cannot be changed. If you need to be rescheduled for a second time, a $25 rescheduling fee will incur.
  • How can I reschedule a booked session?
    Step 1: Go to mobile app or online site. Step 2: Access member portal. Step 3: Click View Upcoming Bookings. Step 4: Click on the booking you want to update. Step 5: Click Reschedule. Step 6: Choose desired date and time. Step 7: Confirm selection.
  • What if I need to cancel a booked session?
    Only a missed session can be deemed cancelled. Due to the nature of our business, cancelled sessions cannot be refunded - all sales are final. However, you do have options! Option 1: Reschedule your session before your scheduled appointment time once without incurring a fee. Option 2: Reschedule your session for a second time incurring a $25 fee. Option 3: Send an e-mail to cancel@betteroddsacademy.com to request a credit of equal value before your scheduled appointment time. Include your confirmation number in the subject line. Option 4: Take no action before your appointment time. In this instance, your name will be added to our internal Better Odds Angel List. Funds recovered from cancelations will go towards providing services and products to jobseekers unable to afford this luxury. We do understand life happens and would love to accommodate you within the parameters of our cancellation policy. Please be mindful that once you book and pay for your session, that time is set aside specifically for you 😃
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